Support Center

Prepare to Enter the Virtual Classroom

To ensure that your computer is properly prepared to access the virtual classroom for your LIVE! or MyTime lecture, follow these easy steps..

Step 1- Review System Requirements

Your Online workshop is delivered by our virtual classroom platform Elluminate LIVE!. Prior to accessing your workshop, you will want to make sure that your computer meets the following minimum system requirements.

Minimum System Requirements

Before you can get started in a NHA LIVE or MyTime virtual classroom session, you should ensure that your computer is able to support the needs of the classroom environment (Elluminate). Depending on your computer’s operating system, your computer should meet or exceed the following minimum requirements: (Click Your Operating System To View Specific Requirements)

Windows

Macintosh

UltraSPARC Solaris / Solaris (SPARC Only) 9 and 10

Java Desktop System

Video Cameras

Step 2 – Download Software

If this is your first time using Elluminate, you will need to install Sun Microsystems Java Web Start TM on your computer. Click here to check if you have the required software to launch the virtual classroom.

Step 3 – (LIVE! EVENTS ONLY) – Join the Configuration Room

To complete your setup, join the Configuration Room, to ensure that you connect and that your audio levels are set properly.

Virtual Classroom Orientation

Join the virtual classroom orientation and learn more about the features of the classroom. The orientation will also prepare you to participate in your first virtual classroom event!

Technical Support

For technical assistance for connecting to the virtual classroom, feel free to click on the Elluminate Support website or call Help desk at 866-388-8674 x2